The following are our terms and conditions applicable to all bookings made on our website. We cordially request you to go through the terms and conditions before making a reservation:
Prices
The prices shown on our website (mulberries.mt) are in Euro Currency and include a 7% VAT. Rates differ by Room typologies as indicated and are on bed and breakfast basis. Any additional beds or services requested at the time of the reservation will incur additional fees accordingly.
USE of Indoor Swimming pool & Wellness Area
With every reservation the use of the indoor pool (open seasonally from 1st April to 31st October) is complementary from 8:00 till 13:00. After 13:30 the Indoor Swimming pool becomes part of the Wellness Area to which access would be ONLY by reservation and prices in line with packages booked accordingly. When the wellness area is not booked the Indoor swimming pool will be made available thought the afternoon to all guests. It is to be noted that the Indoor swimming pool warms up using Ecological solar thermal collectors and hence the temperature of water may vary depending on the seasonality.
ECO Tax (City Tax)
An Environmental Contribution (ECO TAX) of Eur 0.50 per adult per night is to be settled upon check-in as it is not included in the room rate.
Reservations
Once a reservation is submitted it has to be confirmed by our personnel. Once the reservation is confirmed, the guest will receive a Confirmation Form with reservation details to review and confirm through email. Unless agreed otherwise, the reservation amount has to be settled not later than seven days before arrival. This can be done either directly by bank transfer (bank details on Confirmation Form) or else by payment link which will be sent upon request by email. Failure to settle full amount will imply that the reservation will be automatically cancelled.
Payments & Charges
All reservations made directly with Mulberries shall be settled prior to check-in in line with the rate plan chosen. This means that full reservation payment must be made at any time prior check-in at guests request or at the property on check-in. Consumptions and services shall be settled either on the time of consumption or at check-out, if not these will be automatically debited to the card details provided with the reservation.
Cancellations or Changes
Cancellations or changes are only permitted up to 7 days before check-in. If guest cancels in any other time post cut-off date and time, the full payment will not be refunded. Changes to booking dates after cut-off date are not acceptable, however in extraordinary circumstances and depending on availability; guest can try to contact the management to try to accommodate a change in date. Such requests can be made only via email. Changes in dates might result in increase room rates depending on the season and availability and the management reserves the right to refuse any changes.
Check-in & Check-out
On check-in at the property each guests shall be required to confirm their identity by present an official identification document. We reserve the right to refuse entry to persons who cannot provide an identification document, this implies also to temporary visitors and persons offering services to the guests. The information in the document shall be recorded and may be disclosed or made available for inspection by any local authority or otherwise required by law in connection with the prevention or investigation of fraud or crime.
Guests may check-in at any time after 14:00 on the scheduled check-in day. It is a must that the approximate time of arrival at the property is communicated and agreed on with the management especially if the guest intends to check in after 18:00, this to make the necessary arrangements to access the property.
Check- out time is set at 11:00 am and guests are cordially requested to vacate the room not later than the set time. In any case the property has a luggage room at the disposal of the guests in the eventuality the latter have a late return flight. Guests are also cordially requested to inform the reception about the time they are going to vacate the room especially if they are planning to leave in early morning. In such eventuality any pending bills are to be settled the day before.
Changes or Cancellation by Mulberries
We reserve the right to cancel, not accept or modify a reservation at our own discretion. This may happen in a rare eventuality, in such case circumstances, if the payment would have been effected, the guest will be given a full refund but we shall have no further liability to the guest arising out of such cancellation. We will, however make our utmost to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard. There might also be a change in room allocation due to extraordinary circumstances. In such a case the room allocated will be of equal standard or better.
Parking
Close to the property there are ample free public parking spaces. The property has an underground secure car park with limited spaces available against a daily tariff which are made available to the guests. To avoid disappointment the parking needs to be pre-booked ideally with the reservation. A set of garage rules need to be followed both for security and safety measures. Cars and their contents are parked at own risk and the management will not accept responsibility for any losses or damages.
Smoking
Smoking is strictly prohibited in all suites and internal spaces and limited only to the designated outdoor areas as long as it does not create an inconvenience to the other guests. In the eventuality a guests smokes in the suite the hotel will apply a cleaning and room refreshing fine of Eur 250.
Children
Guests under the age of 17 are considered as children and must be accompanied and supervised by an adult at all times. If additional beds, interconnected rooms or a family room is required, please enquire before confirming your booking.
Company Liability
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity whether caused by the negligence of the Company, its employees, contractor or agents or otherwise. The Company’s total liability shall not exceed the value of the reservation value Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
Web site Information
All efforts have been taken to ensure that the correct information is provided on our website (mulberries.mt). The company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the website accordingly. Photos of the suites and general areas have been used to convey the mood and feel of the place and do not necessarily represent the exact room décor. The content of the website (mulberries.mt) is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent of the management.
